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How Merseyrail transformed their benefits platform

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Merseyrail had worked with us for 5 years. They decided to move across to the Hapi platform to give their benefits portal a bit of a makeover and we had exactly what they needed.

Background

Merseyrail liked what Hapi had to offer. Customisable, easy to use and attractive to the employee – it really did tick all of the boxes.

Andy Parry Head of Engagement & Reward explains “The biggest benefit for our business is the fact that the site is mobile compatible, something which was crucial for our business”. We were also able to incorporate their existing reward and recognition platform within Hapi, with a single sign on process to help make it even easier for employees to access.

Process

Merseyrail found the onboarding process straight forward and simple.  With a dedicated project manager they knew that we had everything under control.

We sent our passionate people to meet with Merseyrail staff to talk them through the platform and get them registered. A communication plan was also agreed where we helped Merseyrail figure out the best way to communicate their platform through the intranet and via e-shot messages.  LCD poster screens and dedicated benefit poster boards were used to showcase the platform.  Now employees receive regular e-shot updates on the latest benefits.

Outcome

Hapi has been received very positively amongst Merseyrail staff, with both the number of employees signing up to the site increasing, in conjunction with an increase in the numbers of employees utilising the benefits being offered.

Andy Parry is positive for the future: “We recognise that we still have some way to go in order for all employees to maximise the benefits on offer, but through working in partnership with Personal Group I’m confident that out take up figures will continue to grow year on year”.

Contact us

Tel: 0800 542 5930

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If you need help with a claim or you have any query about your policy, please call 0800 542 5930 (calls are free from a mobile)
or email crm@personalgroup.com

Or log onto the Gateway

 

If you want to find out more about Hapi, give us a call anytime on 0333 0058022 or email us at hellohapi@personalgroup.com.

If you’d rather we call you, fill out the form below and we will be in touch.

Address

John Ormond House
899 Silbury Boulevard
Central Milton Keynes
Buckinghamshire
MK9 3XL

Click here for a map.

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Tel: 0800 542 5930

Address

John Ormond House
899 Silbury Boulevard
Central Milton Keynes
Buckinghamshire
MK9 3XL

Click here for a map.

Social Channels

10 key insights on employee happiness

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