Customer Relations Advisor
Milton Keynes, Permanent
Personal Group are now looking for talented Customer Relations Advisors to join us at our Head Office in Central Milton Keynes!
Our business is all about making employees happy. Why? Because when people are happy, they’re more productive.
Personal Group are a leading provider of employee services, using products like our exciting Hapi benefits platform to improve engagement in over 550 companies across the UK. We’re currently making work happy for over 2 million employees… and we’re just getting started!
As a Customer Relations Advisor, you’ll play a key role in making people happy. You’ll be the first point of contact for our customers . Policy enquiries? Insurance claims? Hapi related questions? You’ll have all the answers!
You’ll be helping our customers from their first day with us, providing welcome calls and using your expert knowledge to make sure people get the best out of our policies and products.
We really hate to see customers go, so as a Customer Relations Advisor you’ll focus on retention and complaint handling too.
There will be full training provided when you first start with us. We also make sure to give you coaching, training and development throughout your career here.
We’re looking for people with that special “Personal Group attitude” – you’ll be bright, conscientious and driven to provide the best experience possible to our customers.
Ideally, you’ll come from a customer service background. Experience of inbound and outbound calling, strong communication skills and a good level of numerical ability is essential. Experience working in insurance policies and claims would be a bonus!
Please apply now, or give Laura (that’s me) a call on 01908 605 000!
Salary – up to £20,000 (DOE)
Working Hours: 37.5 per week