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OCS Drives Engagement through Hapi

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OCS was developing a people strategy that put engagement at the forefront of the employee lifecycle. As part of this, they wanted to develop a new benefits environment and called on us to help.

Background

OCS has a diverse workforce from pest controllers, to security officers and chefs. The staff range from 16-80 years old and from all walks of life. This meant that their employee benefits system needed to have a universal appeal for a diverse workforce.

Another issue with such a large, geographically dispersed organisation is to have the right technology platform to communicate effectively with all its employees, especially when all of their staff were not computer literate. OCS saw this as a challenge, but Hapi was the solution.

Process

OCS wanted to offer staff a highly varied and flexible benefits programme to fall in line with their engagement strategy. The programme needed to include salary sacrifice, retail vouchers and discounts and e-payslips.

Ian O’Sullivan, Head of Reward, Pensions and Benefits explained that the high street discounts were a key requirement for their Hapi Platform. “Discounts are applicable to everyone from staff doing two hours a week to the CEO. No matter how much you earn, everyone likes to save money”.

Outcome

The operational cost saving alone in 2016 on payslips will exceed £50k which would forecast a saving of over £150K to date. 8623 employees had registered on the benefits platform within the first 6 months.

There have been over 764,000 visits to the payslip zone within MyPAL and these are generated from over 26,000 individual users.

OCS have also introduced a News & Announcements feature to increase engagement by publishing information and new corporate offers to the platform so employees that may not have OCS email addresses won’t miss out.

They also supply regular content for Personal Group to send out to their employees to keep them engaged and informed through email communication.

Contact us

Tel: 0800 542 5930

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If you need help with a claim or you have any query about your policy, please call 0800 542 5930 (calls are free from a mobile)
or email crm@personalgroup.com

Or log onto the Gateway

 

If you want to find out more about Hapi, give us a call anytime on 0333 0058022 or email us at hellohapi@personalgroup.com.

If you’d rather we call you, fill out the form below and we will be in touch.

Address

John Ormond House
899 Silbury Boulevard
Central Milton Keynes
Buckinghamshire
MK9 3XL

Click here for a map.

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Tel: 0800 542 5930

Address

John Ormond House
899 Silbury Boulevard
Central Milton Keynes
Buckinghamshire
MK9 3XL

Click here for a map.

Social Channels

10 key insights on employee happiness

We’ll be in touch from time to time, with more insights to help you on the road to hapi-ness. Hopefully this will be the beginning of a beautiful friendship!

To download a copy of The Business of Engagement – Improving Productivity through People please complete the form below