Engagement 101

Wednesday, August 22, 2018

What you can learn from Personal Group’s employee engagement scores

Here at Personal Group we really understand the value of employee engagement. When researching for our latest Hapi survey, we found that the overall levels of employee pride, enthusiasm and keenness to get to work in the morning has increased at engagement orientated businesses between 2017 and 2018, whereas it has fallen slightly in other companies.

Personal Group falls into the category of an engagement orientated company, with our engagement scores rising by two points in our most recent company survey. As we were already in the top half of the most engaged UK companies, we think this is really something to shout about.

So what’s the secret to continuously improving staff engagement levels? Rebekah Tapping, our HR director, is here to help!

“Honestly, we’re not doing anything crazy and unique. Staff at Personal Group are engaged because we communicate with each other.

The key to keeping staff engaged has always been communication. We aim to ensure that our internal communication methods fit easily into our staff’s lifestyle. As we’ve become something of a mobile first society, we use our company e-newsletter, weekly huddles, quarterly comms meetings, and even push notifications from our Hapi platform to keep everyone informed, wherever they are based.

Tailoring benefits communications to staff will make them happier which is not only good for your staff, but also good for your business. If you take the time to have a conversation rather than just shooting across an email, your employees will really appreciate the extra effort involved.

We make sure we communicate clearly how all employees can contribute to the success of the company and be productive. We provide a number of opportunities to join project teams and committees to allow those who want to effect change themselves to be fully involved.

However, it’s also important not to overexplain. If you speak for too long, or use unnecessarily complicated language, your listener is likely to get bored and tune out. If you can manage to make your message both quick and informative, you’ll also be more likely to be listened to in the future.

The most important part of any communication strategy is listening. Take your time to give a thoughtful, relevant response that will either move the conversation forward or fully answer their question.

Listening and responding isn’t always just giving your employees what they have asked for. Sometimes its explaining why their requests aren’t possible or being more transparent about how the budget is being distributed.”

So, it’s as simple as that. You don’t need anything “crazy or unique” to keep your staff engagement levels high, an awareness of your audience and old fashioned two way communication.   

If you’d like to find out more about how personal group can help you keep your staff engaged, contact us below or book a demo today!

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