Posted on: Thursday May 24, 2018
Employee services business Personal Group and online doctor service, videoDoc are today unveiling the findings of a nationally representative survey of 2,496 UK employees on their attitudes and behaviours around work presenteeism and illness in the workplace.
The results indicated some worrying trends with regards to the prioritisation of work over health, with the average British worker having worked more than four days whilst genuinely ill in the last year, and over half of UK employees (52%) admitting to delaying seeking medical advice because they didn’t want to take time off work.
Of those who did take time off work to see a doctor in the last 12 months, 15.7% took unpaid leave to do so, 17.5% used their annual leave entitlement and 22.4% left work early or arrived late - each of which arguably negatively affect both employee wellbeing and organisational productivity.
All of these figures show a surprising lack of confidence amongst employees of all ages and sectors to take time off when sick, something that could be largely alleviated by the provision of an online GP service: almost half (47.5%) of respondents said that they would use an online GP if it was quicker than seeing one in person, if they could speak to a doctor at work (29.3%) or if it saved them from having to take time off work (30.8%). An overwhelming 70% of respondents agreed that having access to an online doctor would give them ‘peace of mind’.
- The average British worker worked over four days when they were genuinely ill and should have stayed at home last year
- 75.3% of surveyed UK employees reported having worked whilst genuinely ill last year
- Over half of UK employees (52.0%) had delayed seeking medical advice because they didn’t want to take time off work
- Over a third (38.8%) of UK employees have delayed seeking medical advice, only to discover that they needed treatment
When asked what they had done in order to see their GP over the past 12 months:
- 15.7% of respondents had taken unpaid leave to see a GP
- 17.5% of respondents had taken annual leave to see a GP
- 22.4% of respondents had left work early or arrived late to see a GP
- Almost 80% (79.6%) of surveyed women reported going to work ill, compared to over 70% of men
- Young people (those aged 16-24) were far more likely to go to work ill (86.8%), take unpaid leave (25.1%) or lie (14.8%) to see a GP
- The Welsh are the UK’s most stoic workers: more than 82% went work when they were genuinely ill, and the average Welsh worker spent five days in work when they should have stayed home
- 7 in 10 (69.9%) British workers surveyed think that more companies should offer online GP services
- Almost half (47.5%) of surveyed British workers would use an online GP if it was quicker than seeing one in person
- 84.7% of UK employees believe employers have a responsibility to support employee health and wellbeing
Women feel under pressure to turn up to work ill
A surprising finding of the survey was that female employees are more likely than their male colleagues to both feel the pressure to turn up to work ill, and go into work when ill. 49.9% of them felt pressured, compared to 38.5% of men. As a result, women are almost 8% more likely to delay seeking medical advice (55.6% as opposed to 47.9% of men). Unsurprisingly, therefore, women were almost 10% more likely to respond that they would use online GP services if it allowed them to not miss work and just over 6% more likely to prefer such services if they were quicker.
The Welsh are the UK’s most stoic workers
82% reported going to work ill and the average Welsh worker spent five days in work when they should have stayed home in bed. In contrast, Northern Irish workers were the least likely to go to work ill (with only 71.8% reporting going into work ill). This same figure was 76% and 75% for Scotland and England respectively.
Young people feel most uncomfortable asking for time off to see a doctor
Only 12.7% of 16-34 year olds said that their work is fine with them taking paid time off to visit the doctor. Perhaps because of this, it’s unsurprising that that these more junior employees are least likely to seek medical attention: 64.6% of employees under 35 have delayed seeking medical advice because they didn’t want to take time off work for a GP appointment. This can have serious consequences. 50.4% of 16-34 year old employees delayed seeing a doctor, only to discover that they needed medical treatment.
Given this, and wider social trends, it is perhaps unsurprising that the younger demographic is more enthusiastic about the prospect of digital health check-ups – 73.7% of 16-34-year olds said that access to online GP’s would give them ‘peace of mind’.
Ironically, the survey revealed that HR workers are the most likely professional group to turn up to work while ill when they should really be at home – 83% of them reported doing so in the past year. The average HR worker spent 5.2 days ill at work when they should have remained at home; more than any other professional group or regional workforce.
71% of HR professionals have delayed seeking medical advice because they didn’t want to take time off work for a GP appointment and over two thirds (70.9%) of HR employees feel uncomfortable taking time off work when ill. As well as being well above the UK employee average of 64%, this is an indictment of health and wellbeing policies in British workplaces and illustrates now much more work there is to be done moving from having a wellbeing policy to having a wellbeing culture.
When it comes to finding time to see the doctor, less than 1 in 10 (9%) of HR workers said their employer was ok with them taking paid time off for a doctor's appointment (almost half the 17.5% average for all UK employees). Surprisingly 32% of HR professionals use their annual leave entitlement to be able to see a GP, more than double the 15.7% of the employees they support.
Mark Scanlon, chief executive of Personal Group said:
“This study shines a light on the pressures the modern work environment places on the health of British workers, highlighting that most UK employees actively delay seeking medical advice because of work.
“An overwhelming 85% of workers believe that their employers have a responsibility to support the health and wellbeing of staff. We agree, not least because a workforce with easy access to medical advice will be healthier, happier and more productive. This is why we’re now offering our clients’ employees online GP consultations through our new OnDemand GP service, powered by leading online healthcare company, videoDoc and accessible through our Hapi app anytime and anywhere. Employees can see and speak to a GP in under ten minutes and even have any subsequent prescriptions sent to their local pharmacy for pick up.”
Dr Brian McManus, Medical Director at videoDoc said:
“The results of this study suggest a worrying trend that employees are prioritising work over health. As demands on employee productivity increase, employees feel pressured to simply struggle on regardless. This pressure is only going to increase and so while we always recommend that people take the time to visit their GP in person, especially when they are concerned about their health, we see online doctor video consultations as an important means to circumvent time constraints in appropriate cases.”
“We share the views of Dr. Eric Topol currently undertaking an independent review of the NHS’ approaches to technology. Like Dr. Topol, we believe that within a decade virtual consultations could overtake the number of physical visits. We advise that patients should take the time to visit their doctor, but this is not always possible with the demands on GPs. Having almost instant access to a doctor for less complex cases in our view makes sense in terms of one’s overall health management and allows patients to choose a time and place for their virtual consultation.”