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How Merseyrail transformed their benefits platform this is the next stop on Merseyrail's employee engagement journey
James IngramThursday 20 February 2025
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Background
Merseyrail is a regional railway company that has established itself as a successful train operation company. With a focus on performance, it is one of the most punctual and reliable rail network in the UK, with consistently high scores for passenger satisfaction. It has received multiple national award wins for customer service and punctuality.
Merseyrail plays a crucial role in supporting the Liverpool city region by providing additional services during major events like the Grand National, Open Championship, and Eurovision, showcasing their commitment to flexibility and meeting the city’s needs. The self-contained network offers the most affordable fares in the country and operates over 600 regular services per day, every 15 minutes, to 69 stations throughout the Liverpool City Region. The network carries over 90,000 passengers on an average weekday, with its Liverpool Central station being one of the busiest outside of London.
The challenge
Merseyrail’s primary focus back in 2015 was on improving employee engagement by providing the best compensation and employee benefits package. This included competitive salaries and excellent working conditions and with 1,227 employees, retention and recruitment were critical components of its strategy.
The challenge
Merseyrail’s primary focus back in 2015 was on improving employee engagement by providing the best compensation and employee benefits package. This included competitive salaries and excellent working conditions and with 1,227 employees, retention and recruitment were critical components of its strategy.