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Responsible business

The business is moving forward with a strong ESG agenda

A purpose-led Group

As a Group driven by a passion and commitment to improving people’s health and wellbeing, ESG is at the core of our business. 

The progress that we make against our ESG goals is therefore very important to us and a priority at Board level.

We pride ourselves on doing the right thing, a value that is shared throughout our entire organisation. Just as this drives our day-to-day work, it is also reflected in how we operate as a business at all levels.

Progress in last 12 months

Our commitment to being a responsible business is front of mind and the Board is committed to continuing to make progress on the goals formalised in 2020. Some of our highlights include:

  • A decrease in our carbon footprint with the installation of solar panels at our headquarters which will help contribute toward our "baseline" energy requirements.  In 2021, since the installation, 6.1 MWh of energy was generated.  This would power 1.4 homes for a year and equates to planting 71 trees.
  • The work of our newly formed Nomination Committee, and their efforts together with that of our diversity and inclusion working group which have led to gender and ethnicity representation targets at all levels of the organisation.
  • Continuing investment in training and development, as well as providing best-in-class employee benefits, whilst introducing hybrid work policies in order to create a flexible and collaborative working environment.
  • The ongoing support of our partner charities – PACT and The Memusi Foundation - with both financial donations and time volunteered.

We believe we are doing the right things in this area but want to keep improving and building on our ESG responsibilities and will continue to update our goals in in line with the growth of the business.

Next Steps

We have identified a number of ambitious ESG targets that we are working towards. We are committed to holding ourselves accountable and will provide measurements of progress against our stated targets annually.  

We will be making all ESG information goals accessible on this website in due course to aid accessibility. We are currently defining which UN Sustainable Development Goals our strategy is linked to and that we will focus on going forward; these will be announced in the 2022 Annual Report.

Our strategy to deliver long-term growth aligns closely with our ESG objectives and the Company is excited about the potential of our ongoing programmes to drive meaningful change over the medium and longer term.

Through collaboration with its people and external stakeholders, the Company has identified core focuses under its ESG strategy which sit under ‘Environmental’, ‘Social’ and ‘Governance’ pillars, listed out below.

Environment Environment


Although the environmental footprint of our business is relatively small compared to others, reducing our impact on the environment remains a key focus.

Social Social


Our purpose is to Protect the Unprotected and this is something that expands outside of our day-to-day work. We are focused on investing in our people and supporting them both inside and outside of work.

Governance Governance


As a regulated business we take governance very seriously. Ensuring we reflect the communities that we serve and having equal gender and ethnic representation at different levels of the business are key metrics for the Board.